SALES & MARKETING / Administrative Assistant

Collections officer Full-Time

Job Requirment



Winock provides equipment to micro-businesses, such as rooftop solar, industrial tailoring machine, freezer, water pump e.t.c.. Winock is improving the productivity of these micro-businesses and as a result, gradually creating prosperity in Sub-Sahara Africa. 


Collections officer


Winock is seeking a committed and proactive collections officer to liaise with customers on debt recovery management. The ideal candidate will have worked in a similar role in the past and will be highly fluent in written and verbal English and pidgin. The role reports to the Collections supervisor.


  • Receive list of new customers from the Accounting team first thing in the morning and add the new customers to the collections list.
  • Send daily payment reminder text message to all debtors. 
  • Proactively make daily payment demand calls to debtors that had been previously reached, promised to pay but failed to pay on the promised day
  • Proactively make daily payment demand calls to debtors that have missed their due payment the previous day
  • Ensure that all debtors have been called before the end of each day
  • Constantly monitor the collections list to ensure that customers do not owe beyond the agreed payment date 
  • Daily input clear and easy to understand status update comments for each debtor on the collections list 
  • Update category of debtors daily to enable Collections supervisor to determine customers that need to be visited 
  • Provide daily clear and easy to understand reports to Collections supervisor and Accounting team
  • Provide insights and suggestions to the supervisor on how the collections process can be improved
  • Provide daily list of debtors that are due for visitation to the Repossession team 
  • Follow up daily with the repossession team to ensure that debtors have been visited 
  • Be the bridge between the Repossession and Accounting team on customer communications.
  • Proactively provide timely insight to the Collections supervisor on challenges faced by the Collections team as a result of inefficiencies in other departments


  • Minimum second class upper B.Sc / BA/HND in Business administration, social sciences, banking, accounting, finance or related fields.
  • Minimum 2 years’ demonstrable experience working as a collections officer or loan. officer for a respectable micro-finance bank or similar organisation.
  • Professional qualifications will be highly advantageous. 


  • Good working knowledge of debtor and recovery management.
  • Good knowledge of micro-finance.
  • Past experience using excel or similar program is essential.
  • Past experience using Microsoft word or similar program is essential.
  • Strong verbal and written communications skills in English and Pidgin is essential.
  • Good working knowledge is mathematics is essential.
  • Strong attention to detail is essential.
  • Knowledge of Accounting software such as Quickbooks or BankOne will be highly advantageous.


  • Commitment to Winock’s vision and mission.
  • Ability to listen objectively. 
  • Ability to objectively give and receive criticism.
  • Ability to speak up when necessary.
  • Ability to manage time effectively. 
  • Ability to pay attention to detail. 
  • Willingness to celebrate others. 
  • Ability to take initiative. 
  • Strong proactiveness. 
  • Ability to be transparent.


  • Location: Nigeria, Federal Capital Territory, Abuja
  • Experience Level: Two Years
  • No Of Vacancies: 3
  • Shift Timings: Morning Shift
  • Salary: 50000-110000
  • Benefits:
    • Incentive
  • Start Date: 2021-02-22
  • End Date: 2024-03-01

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