Job Requirment

Our Client in the Financial Services Industry is currently in need of a Manager-Customer Solutions

JOB ROLE

Support clients on their customer experience and digital transformation journeys

? Help clients define and deliver transformational experiences for their customers and employees that drive innovation

? Lead delivery of engagements and take responsibility for project teams ? Lead client workshops and projects using collaborative methods such as design thinking and agile methodology

? Present insights and recommendations enabled by strategic thinking, technical knowledge, and strong communication skills

? Build and maintain relationships between our client  and their client teams/stakeholders

? Contribute to business development efforts, lead proposal development, and support the development of client offerings

? Contribute to thought leadership and knowledge management ? Mentor and provide professional development opportunities for junior team members

 

REQUIREMENT

A minimum of a Second Class Upper degree

? A Master’s degree is an added advantagedigital

? A minimum of 8 years of relevant work experience in one or more of the following industries: financial services, FMCG, technology, telecoms, or management consulting

? Experience across digital strategy and delivery, customer strategy, customer experience design, journey design, business transformation, innovation, and product development/management

? An understanding of design thinking methodologies and its application to UX/CX ? Experience or qualifications in Agile would be a plus

? Demonstrable experience leading project teams is a critical requirement

Strong people management and development skills

? Ability to plan, structure and prepare client-ready deliverables

? Demonstrated ability to apply structured thinking and analysis techniques to complex and ambiguous problems

? Excellent facilitation and presentation skills

? Excellent written and verbal communication skills

? Very good proficiency in MS Office suite is essential

MAKE CLIENT MANAGER THE SUBJECT OF YOUR EMAIL

Send CV to cvs@westfield-consulting.com